When you enter the lobby of KHCC, you will feel an environment that is warm and kind. We like to welcome our patients, their families and friends with a smile and a hand to help. The staff at the information desk is more than happy to immediately guide you where you have to go. Our security employees are there to protect you and lend a helping hand when needed.
Patients and visitors should feel very comfortable at KHCC. To help ease stress and tension, we try to have various amenities available for our patients and their visitors. Comfortable chairs are available in designated waiting areas and the cafeteria is open most of the time stocked with snacks and beverages that may be enjoyed in your room or in the cafeteria. Meals are clean, hot and tasty and all hand prepared from scratch—thanks to our outstanding chefs.
One thing that you will notice when you enter KHCC is the fresh clean smell. KHCC has cleaning staffs who work around the clock to keep the facility clean and shiny. Smoking is absolutely prohibited within the boundaries of KHCC. Also, safety is a serious subject KHCC. Precautions to prevent patients’ falls and accidents start from the stairs and do not end at bed side. Instructions to handle fire and other emergencies are evident everywhere within the facility.
KHCC is a very busy hospital. But we never forget the human nature of our work. We are working hard to serve our patients and their families and we ask for some help and cooperation in return.

Patient’s Responsibilities
As a patient, you and/or your representative are expected to:

1.       Provide complete and accurate information about your health, including present condition, past illnesses, hospitalizations, medications, natural products and vitamins, and any other matter that pertains to your health.

2.       Provide complete and accurate information including your full name, address, home telephone number, date of birth, insurance carrier, and employer when it is necessary.

3.       Ask questions when you do not understand what your doctor or other members of your healthcare team tell you about your diagnosis or treatment.

4.       You should inform your doctor if you anticipate problems in following prescribed treatment arrangements. Inform your doctor if you are considering alternative therapies.

5.       Ask your doctor or nurse what to expect regarding pain and pain management, and work with them to develop a pain management plan. You should tell your doctor or nurse about any worries you have about taking pain medication.

6.       Keep appointments, be on time for your appointments, and call as soon as possible if you cannot keep your appointments.

7.       Leave valuables at home and bring only those items necessary during your hospital stay.

8.       Abide by all hospital rules and regulations.

        Comply with the NO SMOKING policy.

        Comply with the visitors policies to ensure the rights and comfort of all patients. Please be considerate of noise levels, issues of privacy, and safety. Weapons are prohibited on the premises.

        Treat hospital staff, other patients, and visitors with courtesy and respect.

9.       Provide complete and accurate information for insurance claims and work with the hospital billing office to make payment arrangements.

10.    Know your health insurance coverage and related policies concerning required pre-approvals, co-pays, covered services, admissions, and the hospitals / doctors covered by your insurance provider.

        Pay your hospital and physician bills in a timely manner.

        Ask questions of your insurance company or hospital billing department if there is a financial issue that you do not understand.

Outpatient clinics
Outpatient Clinics are open from 8:00 am to 5:00 pm, except Thursdays and Fridays.
Pediatric clinics are in the first floor of the main building.
Adult clinics are in the new outpatient building through the connecting bridge.

Parking Policies

Visitor Parking Fees: a fee of 250 Fils will be charged to anyone seeking to park their vehicle in the either the main car park (in front of the main hospital door) or in the outpatient clinics lot. Please not that any part of an hour is considered a full hour, and there is no parking ticket validation.

Visitation policies

It is of utmost importance that we bear in mind the health and wellness of our patients and thus, we request strict adherence to the above rules. Repeat violators will be requested to leave and may even lose their privileges to enter the premises.

Smoking policies

Out of concern for the patient’s health and comfort, smoking is strictly forbidden in all areas of the Center. We appreciate your help in allowing us to provide our patients with a healthy and clean atmosphere. Smoking is completely prohibited within the boundaries of KHCC.